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We offer exchanges,
credits, and refunds on any wood that isn't satisfactory. Send it back with a note
explaining what's wrong and what you'd like us to do. Don't send back wood which
has been cut, sliced, or otherwise worked on. Return shipping is at your
expense. We'll pay for the shipping back to you if it's an exchange. Wood
returns must be postmarked for return within 7 days of receipt, and properly
packaged. Returned wood affects discounts. |